Privacy Policy

Last Updated: May 2024


At Packhorse Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. By using our website, you agree to be bound by this Policy.

Who we are

Packhorse Ltd is a company registered in England and Wales (Company No. 06248716) with registered address Unit 7 Reynolds Business Park, Stevern Way, Fengate, Peterborough, Cambridgeshire, PE1 5EL. For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we are the data controller.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

Below is a list of third-party cookies we use:

Essential third-party cookies

  •  WordPress: WordPress is used to log in, save settings, make any changes to the website, and keep a consistent experience from page to page.
  • WooCommerce: WooCommerce is an open-source e-commerce plugin built on WordPress. Using this allows the user to buy and shop online. It is primarily used by small to large-sized online merchants using WordPress.
  • PayPal: PayPal is an online payment system used to allow users to make safe and secure online payments between parties
  • Stripe: Stripe is used to allow users to make safe and secure online payments between parties.
  • Google Analytics: Google Analytics is used to track website performance and collect visitor insight.
  • Hotjar: Hotjar gives heatmaps and records ammoniums user analytics data to help improve the experience of the website.

Non-essential third-party marketing cookies

  •  Facebook: Facebook is a social media platform that is retargets adverts while on other platforms. This also is the same for Instagram and WhatsApp as these platforms are both owned by Facebook.
  • Twitter: Twitter is a social media platform and microblogging software that retargets adverts while on other platforms.
  • LinkedIn: LinkedIn is a platform for professional networking and career development that retargets adverts while on other platforms.
  • Bing: Bing is a web search engine owned and operated by Microsoft, which may be being used to support and display this website if you are using this search engine.

What are cookies?

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Information we collect

We may collect and process the following information about you:

  • Information you provide to us: This includes information you provide when you fill out forms on our website, subscribe to our newsletter, or correspond with us.
  • Information about your visit: We may collect information about your visit to our website, including the pages you view, the links you click, and other actions you take.

How we use your information

We may use your information for the following purposes:

  • To provide you with information, products, or services that you request from us.
  • To improve our website and ensure that content is presented in the most effective manner for you and your device.
  • To notify you about changes to our services.

Legal basis for processing

We will only process your personal data where we have a legal basis to do so under the UK GDPR. This may include processing necessary for the performance of a contract with you, compliance with a legal obligation, or our legitimate interests.

Disclosure of your information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Your rights

You have the right to access the personal information we hold about you and to ask us to correct any inaccuracies. You also have the right to ask us to erase your personal information, to restrict our processing of your personal information, or to object to our processing of your personal information.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact us

If you have any questions about this Privacy Policy or about the information we hold about you, please contact us at


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